Shipping and Returns

SHIPPING

WITHIN NEW ZEALAND

• Shipping is $5 on all second hand purchases
• Delivery time - please expect your order to take 5-7 business days.
• Your order will be sent via Go Sweet Spot with no signature required but tracked.
• You will receive a confirmation email once your order is shipped.
•  I will do my best to get orders out within 48 hours, but there may be a slight delay at times.

INTERNATIONAL

• We Ship Internationally to Australia for a flat rate of $15.00 untracked.
• Your order will be sent via New Zealand Post and can take between 10-14 business days to arrive.

HOW CAN I TRACK MY ORDER?

You should receive an email with your tracking information as soon as your order has been dispatched. Please contact  us on shop@chasingcait.com if you require your tracking number or are concerned that your order is running late/lost.

EXCHANGES AND RETURNS

There are no exchanges or returns on second hand purchases, eBooks or workshop tickets.

BASIC BAND

If your purchase is the wrong size or you are unhappy with the style we are more than happy to exchange the item (subject to availability), unfortunately we don't offer refunds for change of mind,  

Exchanges and credits must be returned within 14 business days of receiving your order and the cost of the exchange is at your expense.  

  Please note the cost of the return postage is at your own expense. The goods are your responsibility until they reach our HQ, so please ensure you use a postal service that insures the value of the items you are posting.

If you would like to exchange please email shop@chasingcait.com to arrange your exchange to be put aside.

WHAT IF MY ITEM IS FAULTY OR DAMAGED?

We offer refunds on faulty garments only.  It is the customers responsibility to check the garment for faults when they receive it and to notify us within 14 days. All garments are checked when they are sent out and we cannot take responsibility for items damaged in transit or upon opening - please be careful when opening parcels with scissors.  If a fault is found in the garment after that time we will not accept it.

A more detailed returns policy can be found HERE

Any questions, please feel free to email us on shop@chasingcait.com

If you're ever concerned about sizing & need any assistance we are more than happy to help, just drop us a line.